[HTML][HTML] The evolving research of customer adoption of digital payment: Learning from content and statistical analysis of the literature

AM Sahi, H Khalid, AF Abbas, SFA Khatib - Journal of Open Innovation …, 2021 - Elsevier
The global spread and use of the internet and mobile phones has contributed to the
development of digital payments. Despite its growth potential, until now there is a lack of …

How platform-user power relations shape algorithmic accountability: A case study of instant loan platforms and financially stressed users in India

D Ramesh, V Kameswaran, D Wang… - Proceedings of the 2022 …, 2022 - dl.acm.org
Accountability, a requisite for responsible AI, can be facilitated through transparency
mechanisms such as audits and explainability. However, prior work suggests that the …

Cash, Digital Payments and Accessibility: A Case Study from Metropolitan India

V Kameswaran, S Hulikal Muralidhar - … of the ACM on human-computer …, 2019 - dl.acm.org
Despite the growing interest in digitization and money in HCI and CSCW, the use of cash
and digital payments by people with disabilities has received scant attention. We present …

Food aid technology: the experience of a Syrian refugee community in coping with food insecurity

R Talhouk, L Coles-Kemp, RB Jensen… - Proceedings of the …, 2020 - dl.acm.org
Over half of Syrian refugee households in Lebanon are food insecure with some reliant on
an electronic voucher (e-voucher) system for food aid. The interplay between the digitisation …

Rethinking financial inclusion: From access to autonomy

SH Muralidhar, C Bossen, J O'neill - Computer Supported Cooperative …, 2019 - Springer
Financial inclusion has been defined and understood primarily in terms of access, thereby
constituting 'inclusion'/'exclusion'as a binary. This paper argues such a view to be myopic …

Knowledge, access, and decision-making: Women's financial inclusion in Pakistan

S Ibtasam, L Razaq, HW Anwar, H Mehmood… - Proceedings of the 1st …, 2018 - dl.acm.org
In resource-constrained economies, lack of financial participation prohibits women's
economic empowerment and opportunities to improve circumstances. With the advent of …

Financial technologies in the cycle of poor mental health and financial hardship: Towards financial citizenship

BB Barros Pena, B Kursar, RE Clarke, K Alpin… - Proceedings of the …, 2021 - dl.acm.org
It is well documented that people living with mental health conditions are more likely to
experience financial difficulties. When explaining this association, emphasis has often been …

Advocacy as Access Work: How People with Visual Impairments Gain Access to Digital Banking in India

V Kameswaran, M Marathe - Proceedings of the ACM on Human …, 2023 - dl.acm.org
Research in accessibility and assistive technology often assumes that technology is within
easy reach, that is, people with disabilities are able to obtain technologies so long as they …

Engaging identity, assets, and constraints in designing for resilience

N Karusala, I Holeman, R Anderson - … of the ACM on Human-Computer …, 2019 - dl.acm.org
We contribute to the growing conversation on assets-based approaches to design in
Computer-Supported Cooperative Work (CSCW) and Human-Computer Interaction (HCI) …

Software architecture social debt: Managing the incommunicability factor

DA Tamburri - IEEE Transactions on Computational Social …, 2019 - ieeexplore.ieee.org
Architectural technical debt is the additional project cost connected to technical issues
nested in software architectures. Similarly, many practitioners have already experienced that …