Privacy concerns in e‐commerce: A multilevel meta‐analysis
HI Maseeh, C Jebarajakirthy, R Pentecost… - Psychology & …, 2021 - Wiley Online Library
Whilst the rapid advancement of technology in the 21st century has facilitated the online
collection, storage, retrieval, manipulation, and transmission of individuals' personal …
collection, storage, retrieval, manipulation, and transmission of individuals' personal …
Making sense of customer service experiences: a text mining review
Purpose The purpose of this paper is to systematically review the concepts and theories
underlying customer service experience (CSE) and its underlying five dimensions (physical …
underlying customer service experience (CSE) and its underlying five dimensions (physical …
[HTML][HTML] From ambivalence to trust: Using blockchain in customer loyalty programs
Global initiatives on climate protection and national sustainability policies are accelerating
the replacement of fossil fuels with renewable energy sources. Many electricity suppliers are …
the replacement of fossil fuels with renewable energy sources. Many electricity suppliers are …
Engagement in digital interventions.
The notion of “engagement,” which plays an important role in various domains of
psychology, is gaining increased currency as a concept that is critical to the success of …
psychology, is gaining increased currency as a concept that is critical to the success of …
[HTML][HTML] Trust and digital privacy: willingness to disclose personal information to banking chatbot services
J Lappeman, S Marlie, T Johnson… - Journal of Financial …, 2023 - ncbi.nlm.nih.gov
This study explored digital privacy concerns in the use of chatbots as a digital banking
service. Three dimensions of trust were tested in relation to user self-disclosure in order to …
service. Three dimensions of trust were tested in relation to user self-disclosure in order to …
The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country
Although there is a large body of research on trust in e-commerce, a crucial gap is that
extant studies have not examined the role of perceived enjoyment on trust in the presence of …
extant studies have not examined the role of perceived enjoyment on trust in the presence of …
Recommendation quality, transparency, and website quality for trust-building in recommendation agents
Trust is a main success factor for automated recommendation agents on e-commerce sites.
Various aspects can contribute to the development of trust toward such an agent, including …
Various aspects can contribute to the development of trust toward such an agent, including …
Consumer showrooming: Value co-destruction
Purpose This research employs value co-destruction as a theoretical lens to investigate the
antecedents of consumer showrooming behavior. Drawing on relevant literature, a research …
antecedents of consumer showrooming behavior. Drawing on relevant literature, a research …
Understanding AI-based customer service resistance: A perspective of defective AI features and tri-dimensional distrusting beliefs
Communicating with customers through AI-based chatbots in customer service (AISC) has
become increasingly popular for many companies. However, in actual service encounters …
become increasingly popular for many companies. However, in actual service encounters …
Bridging the trust gap in influencer marketing: Ways to sustain consumers' trust and assuage their distrust in the social media influencer landscape
While consumers' trust in social media influencers (SMIs) has spurred the growth of
influencer marketing, consumers have come to distrust what these SMIs say recently …
influencer marketing, consumers have come to distrust what these SMIs say recently …