Purpose With the rapid development of fresh food e-commerce, sustaining customer loyalty
is becoming critical for fresh food e-tailers (FFE) to be competitive. This study aims to …

The COVID-19 pandemic and the lockdown pushed people to buy more online. With the
increase in online shopping, there was also an increase in ethical issues with electronic …

With the rapid development of e-commerce, online shopping has become an indispensable
part of people's lives and unprecedentedly stimulates a paradoxical phenomenon …

Purpose The purpose of this study is to develop a theoretical framework to explore the
influence of green packaging on green purchase intention in the context of online-to-offline …

In an attempt to prevent and control the outbreak of COVID-19, education systems worldwide
have comprehensively implemented online courses to fulfill the educational goal of the …

The importance of online review valence is a subject of debate among scholars. Prior
studies mostly assumed valence as a “peripheral” cue derived from online review surface …

The popularity of online knowledge payment platforms enables online users to disseminate
paid knowledge via voice communication. However, such communication provided by users …

Exploring the factors that affect the market performance of paid knowledge products is of
great importance for knowledge payment platforms. Drawing on the sensations-familiarity …

Purpose This study aims to understand the expectations of elderly bank customers with
mobile banking services and to measure its impact on their long-term satisfaction and …

Most previous studies about online product recommendation sources (recommendation
agents [RAs], consumers, and experts) have been limited to the evaluation by a single …