Relationships among lean, service quality expectation and performance in hospitals

A Vanichchinchai - International Journal of Lean Six Sigma, 2022 - emerald.com
Purpose The purpose of this study is to investigate the links between lean, service quality
expectation (SQE) and service quality performance (SQP) in outpatient departments (OPD) …

Using kaizen to improve employee well-being: Results from two organizational intervention studies

U von Thiele Schwarz, KM Nielsen… - Human …, 2017 - journals.sagepub.com
Participatory intervention approaches that are embedded in existing organizational
structures may improve the efficiency and effectiveness of organizational interventions, but …

Job demands and functional resources moderating assistant and Registered Nurses' intention to leave

A Eriksson, G Jutengren, L Dellve - Nursing Open, 2021 - Wiley Online Library
Aims To investigate how job demands and resources interact with each other to predict
intention to leave among assistant nurses and Registered Nurses. Design Longitudinal …

[HTML][HTML] Quality improvement development in Swedish healthcare and welfare services

AC Andersson - International Journal of Lean Six Sigma, 2024 - emerald.com
Purpose Quality improvement has developed and spread, and today, all Swedish Regions
emphasize that their strategies are based on systematic improvement. This paper aims to …

Hållbart ledarskap: i vardag och förändring

L Dellve, A Eriksson - 2016 - diva-portal.org
Denna rapportserie tjänar flera sammanlänkande syften. En av forskningens viktigaste
uppgifter är att ta reda på och presentera vad undervisningen bör handla om. I en tid där …

The impact of restricted decision‐making autonomy on health care managers' health and work performance

SL Fallman, G Jutengren… - Journal of nursing …, 2019 - Wiley Online Library
Aim The aim of this study was to investigate how restricted decision‐making autonomy and
conflicting demands impact operational managers' work performance and health …

A case study of three swedish hospitals? strategies for implementing lean production

A Eriksson, RJ Holden, A Williamsson… - Old site of Nordic Journal …, 2016 - rossy.ruc.dk
Many hospitals have recently implemented the management concept lean production. The
aim of this study was to learn how and why three Swedish hospitals selected and developed …

Health care clinicians' engagement in organizational redesign of care processes: the importance of work and organizational conditions

L Dellve, M Strömgren, A Williamsson, RJ Holden… - Applied ergonomics, 2018 - Elsevier
The Swedish health care system is reorienting towards horizontal organization for care
processes. A main challenge is to engage health care clinicians in the process. The aim of …

Lean tools promoting individual innovation in healthcare

P Lindskog, J Hemphälä… - Creativity and Innovation …, 2017 - Wiley Online Library
Lean is a management concept that has been implemented in different sectors. This study
expands upon lean tools and innovation enabling job resources. Three public sector entities …

A perspective on knowledge sharing and lean management: an empirical investigation

I Vlachos, E Siachou, E Langwallner - … Management Research & …, 2020 - Taylor & Francis
We conducted a single-case study analysis of a global leading manufacturer of carton
packaging for food and beverages, to reveal linkages between knowledge sharing (KS) and …