While algorithm audits are growing rapidly in commonality and public importance, relatively
little scholarly work has gone toward synthesizing prior work and strategizing future research …

Many recent technological advances (eg ChatGPT and search engines) are possible only
because of massive amounts of user-generated data produced through user interactions …

Many powerful computing technologies rely on implicit and explicit data contributions from
the public. This dependency suggests a potential source of leverage for the public in its …

Abstract User Generated Comments and ranking based on it, has been studied extensively
due to its impact on consumers and businesses. Literature highlights that platforms' rankings …

The eWOM has been widely used by scholars and the hospitality industry as a proxy for
customers' opinions. However, only a handful of studies examined customers' opinions on …

In this research, we analyzed the delivery service areas of restaurants, customer satisfaction,
and restaurant sales of urban restaurants during the COVID-19 pandemic. We obtained the …

Problem definition: Initial product design decisions are critically important for mobile apps,
which show a relatively short time from launch to peak usage, thus providing a narrow …

Opinion platforms are the result of technological advances that have increased the
importance for users to check other users' opinions about products and services before …

New media platforms offer diverse modes of mediation of every day and tourist places and
communities. Spatial social media now augment older forms of mediation, partly by enabling …

Local review platforms like Yelp and Google Maps use systems combining automated and
human judgment to delineate the limits of acceptable speech, allowing some reviews to …