Insurers are well versed in the litany of challenging conditions facing the sector. These
challenges are economic, political, regulatory, legal, social, and technological. As a result of …

The purpose of this paper is to compare the behaviour of service companies and
manufacturing companies in technological, organisational and commercial innovation. The …

Capabilities for managing service innovation: towards a conceptual framework | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

This paper offers a diagnosis of the “state of the issue” regarding the measurement of
innovation in the tourism industry at the company level, and some recommendations for …

The criticality of service innovation in building and sustaining competitive advantage is
gaining increasing recognition in the marketplace. Using empirical data from US and …

Intellectual capital, knowledge management and social capital within the ICT sector in Jordan
| Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

Although advanced economies are increasingly dominated by services, relatively little is
known about whether and how services innovate. Instead, our understanding of innovation …

Tourism firms operate in a competitive sector where innovating is often a condition for
survival. This article presents a theoretical framework for understanding tourist firms' …

We develop and test a model of innovation behavior in the hotel industry. The model relates
four types of innovation—ie, management, external communication, service scope and back …

Purpose–The purpose of this paper is to examine supply chain (SC) innovation for
improving organisational performance in the healthcare industry. Design/methodology …