This research aims to determine the relationship between the quality of airline service
attributes and overall satisfaction. Although a number of relevant studies have reported a …

Recent news coverage on pricing portrays the importance of price fairness. This article
conceptually integrates the theoretical foundations of fairness perceptions and summarizes …

Theoretical and practical marketing applications are brought together in order to show how
to target and reach customers in the lodging, foodservice, and tourist industries. The skills …

An integrated model of price, satisfaction and loyalty: an empirical analysis in the service sector
| Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

The objective of this article is to analyze the effect of dynamic price variability on revenue
maximization. While dynamic pricing is a common practice in tourism, this is the first …

Interest has grown in designing algorithmic decision making systems for contestability. In
this work, we study how users experience contesting unfavorable social media content …

Demand-based pricing is underused in many service industries, because customers are
believed to perceive such pricing as unfair. Fencing can be highly effective in improving the …

This field research in outpatient service operations examines original quantitative data on
appointments and analyzes a lean process improvement project that was conducted to …

Introduction The emergence of online health communities broadens and diversifies
channels for patient-doctor interaction. Given limited medical resources, online health …

This paper examines the effects of dynamic pricing versus simple price differentiation for
services through price confusion and price unfairness perceptions on price-disadvantaged …