Despite the growing consensus that stakeholders affected by AI systems should participate
in their design, enormous variation and implicit disagreements exist among current …

There is a growing consensus in HCI and AI research that the design of AI systems needs to
engage and empower stakeholders who will be affected by AI. However, the manner in …

Early participatory design (PD) projects tended to be of limited size and complexity. Over the
last two decades, however, various attempts have been made to apply PD to large-scale …

Citizens and communities play a significant role in shaping the cities they live in, providing a
human touch to the development of smart cities. Designers and researchers aim to support …

Background Medical procedures can cause considerable stress and anxiety among
children. Current interventions mainly diminish stress and anxiety during procedures, while …

Service design has gained tractions in Human-Computer Interaction (HCI) as an approach
to deal with changes of technology design scopes. In the meantime, there are confusions …

Many studies of practices involve service exchange, and many service researchers have
discovered the central role that sociotechnical practices play in service–in particular, within …

This paper summarizes the main theoretical points within the scientific discussion on the
issue of digitalization in Mass Customization concept and online Mass Customization …

There are increasing concerns that digital interventions in healthcare settings could be
better designed for scalable and sustained use. Implementation science is the scientific …

Participatory design has struggled in the context of large public systems development. Two
decades ago,'reformist PD agenda', inviting PD practitioners to consider participation in …