Abstract Background The World Health Organisation framed responsiveness, fair financing
and equity as intrinsic goals of health systems. However, of the three, responsiveness …

Background Patients are increasingly being asked for feedback about their healthcare and
treatment, including safety, despite little evidence to support this trend. This review identifies …

Background Patient safety measurement remains a global challenge. Patients are an
important but neglected source of learning; however, little is known about what patients can …

Knapp 20 Jahre ist es her, dass das Institute of Medicine in den USA den bahnbrechenden
Report To Err Is Human („Irren ist menschlich") veröffentlichte und die internationale …

Background In the context of an effective consumer engagement framework, there is
potential for health‐care delivery to be safer. Consumers from culturally and linguistically …

Policy Points: Health care complaints contain valuable data on quality and safety; however,
there is no reliable method of analysis to unlock their potential. We demonstrate a method to …

Background Healthcare professionals are important contributors to healthcare quality and
patient safety, but their performance does not always follow recommended clinical practice …

Patients are increasingly being asked for feedback about their healthcare experiences.
However, healthcare staff often find it difficult to act on this feedback in order to make …

Aims To obtain a comprehensive insight of the impact of patient and family engagement on
patient safety and identify issues in implementing this approach. Background Patient and …

Safety in healthcare is a relatively recent field, but has received considerable attention over
the past 15 years. Healthcare organisations have been encouraged to learn from safety …