AI in marketing, consumer research and psychology: A systematic literature review and research agenda

MM Mariani, R Perez‐Vega, J Wirtz - Psychology & Marketing, 2022 - Wiley Online Library
This study is the first to provide an integrated view on the body of knowledge of artificial
intelligence (AI) published in the marketing, consumer research, and psychology literature …

A survey of robots in healthcare

M Kyrarini, F Lygerakis, A Rajavenkatanarayanan… - Technologies, 2021 - mdpi.com
In recent years, with the current advancements in Robotics and Artificial Intelligence (AI),
robots have the potential to support the field of healthcare. Robotic systems are often …

Corporate digital responsibility in service firms and their ecosystems

J Wirtz, WH Kunz, N Hartley… - Journal of Service …, 2023 - journals.sagepub.com
Digitization, artificial intelligence, and service robots carry serious ethical, privacy, and
fairness risks. Using the lens of corporate digital responsibility (CDR), we examine these …

Service robots, customers and service employees: what can we learn from the academic literature and where are the gaps?

VN Lu, J Wirtz, WH Kunz, S Paluch, T Gruber… - Journal of Service …, 2020 - emerald.com
Purpose Robots are predicted to have a profound impact on the service sector. The
emergence of robots has attracted increasing interest from business scholars and …

[HTML][HTML] Your robot therapist will see you now: ethical implications of embodied artificial intelligence in psychiatry, psychology, and psychotherapy

A Fiske, P Henningsen, A Buyx - Journal of medical Internet research, 2019 - jmir.org
Background Research in embodied artificial intelligence (AI) has increasing clinical
relevance for therapeutic applications in mental health services. With innovations ranging …

[HTML][HTML] The ethical issues of social assistive robotics: A critical literature review

JP Boada, BR Maestre, CT Genís - Technology in Society, 2021 - Elsevier
Along with its potential contributions to the practice of care, social assistive robotics raises
significant ethical issues. The growing development of this technoscientific field of intelligent …

Artificial intelligence for good health: a scoping review of the ethics literature

K Murphy, E Di Ruggiero, R Upshur, DJ Willison… - BMC medical …, 2021 - Springer
Background Artificial intelligence (AI) has been described as the “fourth industrial revolution”
with transformative and global implications, including in healthcare, public health, and …

Ethical issues in service robotics and artificial intelligence

R Belk - The Service Industries Journal, 2021 - Taylor & Francis
As we come to increasingly rely on robotic and Artificial Intelligence technologies, there are
a growing number of ethical concerns to be considered by both service providers and …

[HTML][HTML] Predicted influences of artificial intelligence on the domains of nursing: scoping review

C Buchanan, ML Howitt, R Wilson, RG Booth… - JMIR …, 2020 - nursing.jmir.org
Background Artificial intelligence (AI) is set to transform the health system, yet little research
to date has explored its influence on nurses—the largest group of health professionals …

[HTML][HTML] “These devices have not been made for older people's needs”–Older adults' perceptions of digital technologies in Finland and Ireland

J Pirhonen, L Lolich, K Tuominen, O Jolanki… - Technology in …, 2020 - Elsevier
This article examines how older adults use and perceive digital technologies in Finland and
Ireland. These two countries are at different stages regarding two important global trends …