Purpose–The purpose of this paper is to provide an overview of the history and existing
research on continuous improvement (CI). Design/methodology/approach–Extensive review …

Purpose The purpose of this paper is to propose an innovative and integrated approach
based on service quality measurement (SERVQUAL), quality function deployment (QFD) …

Purpose–Conventional Failure Mode and Effects Analysis (FMEA) may lead to wrong
decisions in terms of a company's financial objectives. Thus, the aim of this paper is to …

En este artículo se evalúa el impacto de las herramientas para la gestión de la calidad en la
competitividad de las organizaciones, tomándose como referencia dos modelos distintos de …

Abstract Despite Failure Mode and Effect Analysis (FMEA) being a strategic technique for
creation of error free service operation, detailed survey study and development of …

Marble and natural stone mining is associated with the risk of various work accidents, since
it is one of the heavy business lines of the industry. Today, there is a significant progress in …

Failure modes and effects analysis (FMEA) is a methodology for prioritizing actions to
mitigate the effects of failures in products and processes. Although originally used by …

Purpose–The purpose of this paper is to present a structured way for the definitions of the
Process Failure Mode and Effect Analysis (FMEA) attributes, such as potential failure mode …

In the recent past, researchers and practitioners have been attempting failure prevention as
one of the major enablers of attaining continuous quality improvement. For this, failure mode …

Nowadays enterprises are encountering diversified customer requirements, and using
market information well is critical to product development. It is extremely important to conduct …