PURPOSE: The purpose of this study is to examine the effects of human resource
management (HRM) practices on employee retention mediated by reward and …

The purpose of this study is to identify and investigate the types of trust and their impact
mechanisms in the application of blockchain technology for green agricultural products. A …

Abstract Changes in the business environment and the entry of numerous competitors into
the world market force business organizations to incorporate certain strategies that forecast …

Retail employees are increasingly under pressure as they are confronted with the dark side
of customer behaviour: Customer deviance (NCD). Consequently, retailers face difficulties …

This paper investigates how consumers feel and react to animal metaphor advertising in the
context of the public service environment. Three studies are carried out using both field and …

Sustainability is an important agenda for retail businesses in the present times. To create
long-term value for customers, retail businesses are required to adopt approaches that can …

Underpinned by conservation of resources (COR) theory, the study examines how
supervisor incivility affects in-and extra-role performance by assessing the intermediary role …

Past studies have provided a solid understanding of the role of various customer experience
dimensions as stimuli to enhance customer satisfaction. Additionally, previous research has …

Sales employees are encountered with increasing job demands and volatile changes in the
retail environment. In particular, the adoption of smart technologies in the retail sector has …

This study, which is based on a questionnaire survey conducted among UK hospitality
workers, aims to unpick the mechanism underlying intention to join a union and intention to …