Key factors influencing long-term retention among Contact Centre employee in Malaysia: a Delphi method study
SH Subramaniam, W Wider, JCM Tanucan… - Cogent Business & …, 2024 - Taylor & Francis
Attrition is the biggest pain point in the contact-center industry across nations. Hence, it is
important to study how to retain contact center employees. This study aimed to identify the …
important to study how to retain contact center employees. This study aimed to identify the …