The study emphasizes the importance of Artificial Intelligence (AI) and its applications on the
service quality provided by Jordanian banks for their customer satisfaction. This research …

The emergence of artificial intelligence (AI) has transformed global business, aiding
operational efficiency and innovation. It utilizes machine learning and big data analytics …

Numerous AI chatbots which have all together redefined the customer service industry have
not only made it more satisfying for the customer but have also offered interactivity. Using the …

This study examines how chatbots could improve the client experience in the banking
sector. Due to their quick and effective customer service, chatbots are becoming more and …

This research endeavour aims to investigate the underlying mechanisms of trust in artificial
intelligence (AI), particularly within the context of its impact on the financial self-efficacy of …

Un agente inteligente (AI) utiliza la inteligencia artificial (IA) para dialogar con los usuarios;
las incidencias son interrupciones que surgen y que impiden a los usuarios hacer uso de …

Purpose-This paper aims to develop a novel chatbot to improve student services in high
school by transferring students' enquiries to a particular agent, based on the enquiry type. In …

A conversational dialogue system (chatbot) is a computer application that uses various
functions and algorithms from the natural language processing (NLP) and artificial …

Digital transformation has been attributed to advanced Industry 4.0 technologies such as
Artificial Intelligence (AI), which are disruptive and increasingly embedded in the different …

La implementación de diversas plataformas de comunicación entre las entidades
financieras y sus clientes han favorecido el uso de aplicaciones de diverso tipo, siendo el …