In many industries, the traditional sources of competitive advantage tend to evaporate fairly
rapidly. Therefore, managers need to continually rethink and reformulate their firm …

Purpose The purpose of this paper is to structure existing research on knowledge
management (KM) in small-and medium-sized enterprises (SMEs) to offer a comprehensive …

Drawing upon the literature on knowledge management, leadership, and innovation, this
study investigates the possible associations among customer knowledge management …

This study empirically examines the relationship between knowledge management practices
and firm innovation in the context of service firms in developing countries. The research also …

This paper focuses on the critical role of business-to-business (B2B) high-tech small and
medium-sized enterprises'(SMEs) dynamic capabilities and strategic agility during the …

Purpose This study aims to focus on a particular type of intra-organizational knowledge
sharing that is referred to as peer knowledge sharing. This paper examines how peer …

The point of departure for this study is the understanding of customer relationship
management (CRM) as a set of technological solutions key for efficient business …

Purpose Big data analytics (BDA) guarantees that data may be analysed and categorised
into useful information for businesses and transformed into big data related-knowledge and …

We investigate how the four dimensions of the dynamic capabilities (DC) construct (sensing,
learning, integrating, and coordinating) individually affect firm performance and the …

In the last decade, the Internet of Things (IoT) has affected the approach of organizations to
innovation and how they create and capture value in everyday business activities. This is …