Purpose The aim of this research study is to develop a queue assessment model to evaluate
the inflow of walk-in outpatients in a busy public hospital of an emerging economy, in the …

Introduction Due to its effectiveness and various benefits, the use of online health
consultation (OHC) has dramatically increased in recent years, especially since the outbreak …

Long patient waiting time is one of the major problems in the healthcare system and it would
decrease patient satisfaction. Previous studies usually investigated how to improve the …

The provision of efficient healthcare services is essential, driven by the increasing demand
for healthcare resources and the need to optimize hospital operations. In this context, the …

Hospitals are integral and vital entities of healthcare systems across the globe. Reduction of
patient wait time is of utmost importance for the overall smooth functioning of any hospital …

The importance of patient flow as a construct is clearly evident today in healthcare
institutions and conferences, but, as with manufacturing, there needs to be a mechanism …

The Indian military healthcare system plays a crucial role in safeguarding the health and
well-being of those who serve in the military, including active personnel, retired veterans …

The Indian military healthcare system is tasked with ensuring the physical and mental well-
being of service members, veterans, and their dependents. Despite its extensive network of …

Hospital is indispensable and necessary welfare of society. Through it, we can manage our
illnesses by treatment and prevention interventions. With the rise incidences of chronic …

Purpose—This research aims to investigate the impact of system quality and service quality
on user satisfaction, specifically examining the mediating role of usage frequency in an …