Anthropomorphism in hospitality and tourism: A systematic review and agenda for future research

A Ding, RH Lee, TS Legendre, J Madera - Journal of Hospitality and …, 2022 - Elsevier
Anthropomorphism has been identified as an effective marketing and communication tool in
the hospitality and tourism industry. However, the application of anthropomorphism is …

[HTML][HTML] Building brand credibility: The role of involvement, identification, reputation and attachment

S Molinillo, A Japutra, Y Ekinci - Journal of Retailing and Consumer …, 2022 - Elsevier
The aim of this study is to propose a conceptual framework for building destination brand
credibility. This research proposes a novel framework to explore the antecedents of …

Marketing and social influences, hospital branding, and medical tourists' behavioural intention: Before‐and after‐service consumption perspective

TH Cham, YM Lim, M Sigala - International Journal of Tourism …, 2022 - Wiley Online Library
The international growth of medical tourism requires hospital operators to adopt effective
marketing practices to ensure survival and competitiveness. Although there is a burgeoning …

How cute mascots affect relationships with tourism destinations: A moderated mediation model

Q Su, FS Li - Tourism Management, 2023 - Elsevier
The mascot, acting as an ambassador for a destination, plays a significant role in promoting
tourism development. However, limited research has focused on the cute features of a …

Conversational AI chatbots as counselors for hospitality employees

YC Wang, OH Chi, H Saito, YD Lu - International Journal of Hospitality …, 2024 - Elsevier
Considering the advancement of generative artificial intelligence and the mental health
challenges faced by hospitality employees, this study proposes and tests a scenario of …

City branding as innovation for tourism development: systematic review of literature from 2011 to 2023

MK AlShaalan, CM Durugbo - Management Review Quarterly, 2024 - Springer
Tourism development benefits from harnessing the prospects of innovative city brands and
motivates management scholars to postulate and investigate evolving motives and …

The role of customers' perceived values of integrated resort brands in destination

J Ahn, TK Thomas - Journal of Destination Marketing & Management, 2020 - Elsevier
This study aims to examine the linkages between attributes of integrated resort brands and
customers' perceived values behind behavioral loyalty. Especially, this study focuses on …

Residents' engagement in developing destination mascots: a cognitive appraisal theory-based perspective

J Xu, S Pratt, L Yan - Journal of Travel & Tourism Marketing, 2023 - Taylor & Francis
Destination mascots have attracted some research interest, but more needs to be done. This
study aims to explore destination mascots from a cognitive appraisal theory-based …

Brand element: exploring the effect on city branding

A Chan, D Suryadipura… - International Journal of …, 2022 - openaccessojs.com
Purpose: This study evaluates the contribution of symbolic brand elements such as the
destination name, logo, and tagline to forming a destination brand. Theoretical framework …

The impact of government policies on place branding performance: evidence from China

H Zhou, Y Zhang, L Zhou - Total Quality Management & Business …, 2023 - Taylor & Francis
Uneven economic development due to varying strategic resource endowments has led to
increasing competition between cities, regions and countries. This study examines the …