Clinician-facing AI in the Wild: Taking Stock of the Sociotechnical Challenges and Opportunities for HCI

HD Zając, D Li, X Dai, JF Carlsen, F Kensing… - ACM Transactions on …, 2023 - dl.acm.org
Artificial Intelligence (AI) in medical applications holds great promise. However, the use of
Machine Learning-based (ML) systems in clinical practice is still minimal. It is uniquely …

Expanding explainability: Towards social transparency in ai systems

U Ehsan, QV Liao, M Muller, MO Riedl… - Proceedings of the 2021 …, 2021 - dl.acm.org
As AI-powered systems increasingly mediate consequential decision-making, their
explainability is critical for end-users to take informed and accountable actions. Explanations …

Towards a science of human-ai decision making: a survey of empirical studies

V Lai, C Chen, QV Liao, A Smith-Renner… - arXiv preprint arXiv …, 2021 - arxiv.org
As AI systems demonstrate increasingly strong predictive performance, their adoption has
grown in numerous domains. However, in high-stakes domains such as criminal justice and …

Inclusion of clinicians in the development and evaluation of clinical artificial intelligence tools: a systematic literature review

S Tulk Jesso, A Kelliher, H Sanghavi, T Martin… - Frontiers in …, 2022 - frontiersin.org
The application of machine learning (ML) and artificial intelligence (AI) in healthcare
domains has received much attention in recent years, yet significant questions remain about …

Uncertainty as a form of transparency: Measuring, communicating, and using uncertainty

U Bhatt, J Antorán, Y Zhang, QV Liao… - Proceedings of the …, 2021 - dl.acm.org
Algorithmic transparency entails exposing system properties to various stakeholders for
purposes that include understanding, improving, and contesting predictions. Until now, most …

Improving fairness in machine learning systems: What do industry practitioners need?

K Holstein, J Wortman Vaughan, H Daumé III… - Proceedings of the …, 2019 - dl.acm.org
The potential for machine learning (ML) systems to amplify social inequities and unfairness
is receiving increasing popular and academic attention. A surge of recent work has focused …

Improving human-AI partnerships in child welfare: understanding worker practices, challenges, and desires for algorithmic decision support

A Kawakami, V Sivaraman, HF Cheng… - Proceedings of the …, 2022 - dl.acm.org
AI-based decision support tools (ADS) are increasingly used to augment human decision-
making in high-stakes, social contexts. As public sector agencies begin to adopt ADS, it is …

How to evaluate trust in AI-assisted decision making? A survey of empirical methodologies

O Vereschak, G Bailly, B Caramiaux - … of the ACM on Human-Computer …, 2021 - dl.acm.org
The spread of AI-embedded systems involved in human decision making makes studying
human trust in these systems critical. However, empirically investigating trust is challenging …

Human-centered tools for coping with imperfect algorithms during medical decision-making

CJ Cai, E Reif, N Hegde, J Hipp, B Kim… - Proceedings of the …, 2019 - dl.acm.org
Machine learning (ML) is increasingly being used in image retrieval systems for medical
decision making. One application of ML is to retrieve visually similar medical images from …

Re-examining whether, why, and how human-AI interaction is uniquely difficult to design

Q Yang, A Steinfeld, C Rosé… - Proceedings of the 2020 …, 2020 - dl.acm.org
Artificial Intelligence (AI) plays an increasingly important role in improving HCI and user
experience. Yet many challenges persist in designing and innovating valuable human-AI …