Why do consumers continue to use OTT services?

JH Yoon, HK Kim - Electronic Commerce Research and Applications, 2023 - Elsevier
As consumers' interest in over-the-top (OTT) platforms has been increasing, we thoroughly
examined the factors affecting the continuous usage intention of OTT services using the dual …

Effect of online video infotainment on audience attention

X Dai, J Wang - Humanities and Social Sciences Communications, 2023 - nature.com
Based on the attention economy theory, this study used the regression analysis method to
analyse the effect of online video information entertainment on audience attention's breadth …

When corporate brands tell stories: A signalling theory perspective

B Nyagadza, EM Kadembo, A Makasi - Cogent Psychology, 2021 - Taylor & Francis
If corporate stories for branding are retrogressive and asymmetrical, it causes negative
internal stakeholders' corporate brand perceptions. This is usually accompanied by many …

An empirical analysis of factors affecting OTT service users' switching intention: focusing on Netflix and the perspective of the push-pull-mooring framework

JH Yoon, HK Kim - International Journal of Human–Computer …, 2024 - Taylor & Francis
In a situation where competition in the OTT service market intensifies, this study analyzed
the factors affecting the switching behavior of OTT service users using the push-pull-mooring …

Understanding platform strategies for consumer stickiness on OTT platforms

G Kour, B Chhabria - Journal of Indian Business Research, 2022 - emerald.com
Purpose Extant literature in Video on Demand (VoD) has taken the consumer perspective;
however, the stakeholder perspective is largely neglected. This paper aims to fill this gap by …

The influence of perceived usefulness, satisfaction, and personalization on subscription video on demand continuance intentions

NE Carissa, M Erlangga, CS Evik… - CommIT …, 2023 - journal.binus.ac.id
The rapid development of Subscription Video on Demand (SVoD) services in Indonesia
makes it promising. The change in consumers' behavior from watching movies through …

Monetization of customer futures through machine learning and artificial intelligence based persuasive technologies

SS Bhattacharyya - Journal of science and technology policy …, 2023 - emerald.com
Purpose The purpose of this study was to ascertain how real options investment perspective
could be applied towards monetization of customer futures through the deployment of …

Development of Semantic Differential Scales for Artificial Intelligence Agents

S Kim, Y Jung - International Journal of Social Robotics, 2023 - Springer
The purpose of this study is to develop a comprehensive measurement scale for analyzing
human attitudes toward AI agents by employing a semantic differential scale. This is …

Information behavior on video on demand services: User motives and their selection criteria for content

J Gutzeit, I Dorsch, WG Stock - Information, 2021 - mdpi.com
Introduction. Are viewers of video-on-demand (VoD) services more intrinsically (ie,
preferentially self-determined) or extrinsically (ie, externally determined) motivated when …

Netflix's community relationship management. An analysis of its Facebook-USA page

A Hendrikx, D Castro - Journal of Media Business Studies, 2022 - Taylor & Francis
This paper explores how Netflix employs brand community relationship management on its
United States Facebook page. Methodologically, this study uses qualitative thematic …