Every organization has efforts to improve employee performance in order to create
competent personnel, so it is necessary to make efforts to support Human Resources which …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

Defines quality as fitness for use. This definition emphasizes the orientation towards fulfilling
customer expectations, quality is a measure to assess that a good or service has the desired …

Because services are intangible, it is difficult to evaluate the quality of the service so
consumers must consume the service first, who can then assess the quality of a service …

There are several factors that can influence consumer satisfaction, namely service quality
and product quality. Service quality is an effort to fulfill consumer needs and desires as well …

Abstract Service quality is an effort to fulfill consumer needs and desires as well as the
accuracy of delivery in keeping with consumer expectations. If not controlled, this can have a …

Consumers pay in return for the convenience, service and satisfaction they receive from the
service, not for ownership of the service. Service is an activity or benefit that one person can …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

From the above definition, it can be concluded that quality is a quality standard where each
element is interconnected and can influence performance in meeting customer expectations …

Services in general are intangible and cannot be fully owned by consumers. Consumers pay
in return for the convenience, service and satisfaction they receive from the service, not for …