Background Patient satisfaction with in-person medical visits includes patient-clinician
engagement. However, communication, empathy, and other relationship-centered care …

Background Internet-based online virtual health services were originally an important way
for the Chinese government to resolve unmet medical service needs due to inadequate …

Purpose This paper aims to reveal the factors patients consider when choosing a doctor for
consultation on an online medical consultation (OMC) platform and how these factors …

Objectives Increasingly, the credibility of online reviews is drawing critical attention due to
the lack of control mechanisms, the constant debate about fake reviews and, last but not …

Consumers' growing reliance on the Internet as an information source for decision making
has raised the need for more research into online physician reviews (OPRs). This study …

Background: Endometriosis is a chronic condition that affects approximately 10% of women
worldwide. Despite its wide prevalence, knowledge of endometriosis symptoms, such as …

This paper proposes a method to assist patients in finding the most appropriate doctor for
online medical consultation. To do that, it constructs an online doctor selection decision …

Background Physician-rating websites are being increasingly used by patients to help guide
physician choice. As such, an understanding of these websites and factors that influence …

Background Online physician rating websites commonly ask consumers to rate providers
across multiple physician-based (eg, spending sufficient time, listening) and office-based …

To date, the digital assessment of service experiences represents a decisive process step of
a feedback culture in numerous economic areas. In view of this digitalization of service …