Comparative analysis and review of interactive voice response systems
IA Inam, AA Azeta, O Daramola - 2017 Conference on …, 2017 - ieeexplore.ieee.org
Interactive Voice Response (IVR) systems uses computer generated voice unit to provide
response to an input from a telephone caller. With IVR systems, mobile phone users can …
response to an input from a telephone caller. With IVR systems, mobile phone users can …
Mvoice: a mobile based generic ict tool
Abundance of mobile phones in developing nations makes them an effective tool to spread
information and communication technology. Currently different mobile based platforms are …
information and communication technology. Currently different mobile based platforms are …
A usability study of adaptive interfaces for interactive voice response system
Interactive voice response (IVR) systems in developing nations are mostly key-press based
IVR because of difficulties with speech recognition in under-supported languages and …
IVR because of difficulties with speech recognition in under-supported languages and …
Exploring the usability of interactive voice response system's design
In this work, we propose a 3-Dimensional information space to study the usability of different
designs of Interactive Voice Response system (IVR). We study three different system design …
designs of Interactive Voice Response system (IVR). We study three different system design …
Assessing designs of interactive voice response systems for better usability
Abstract Interactive Voice Response Systems (IVR) have emerged as a popular medium to
access information over phones. Despite the low usability of IVR systems, they are widely …
access information over phones. Despite the low usability of IVR systems, they are widely …
Maareech: Usability testing tool for voice response system using xml based user models
Abstract Interactive Voice Response Systems (IVRS) are popular voice-based systems to
access information over the telephone. In developing regions, HCI researchers have shown …
access information over the telephone. In developing regions, HCI researchers have shown …
Mocktell: Exploring challenges of user emulation in interactive voice response testing
Increasing use of telephone devices has made the Interactive Voice Response (IVR), a
technology for accessing information over phone, popular among the commercial …
technology for accessing information over phone, popular among the commercial …
What's wrong with IVR system service? A spatial theorisation of customer confusion and frustration
BPW Ellway - Journal of Service Theory and Practice, 2016 - emerald.com
Purpose–The purpose of this paper is to re-examine the important question of what is wrong
with interactive voice response (IVR) system service by expanding a spatially informed …
with interactive voice response (IVR) system service by expanding a spatially informed …
Consultation services using IVR telephony based on expert system perspective
EB Sulistiarini, R Joegijantoro - … International Conference on …, 2015 - ieeexplore.ieee.org
This paper aims to develop consulting services using telephone. Consultation mechanisms
conduct questions and answers by using interactive voice response (IVR) based on expert …
conduct questions and answers by using interactive voice response (IVR) based on expert …
Interactive voice response and radio for peacebuilding: a macro view of the literature and experiences from the field
E Marchant - Center for Global Communication Studies, 2016 - ora.ox.ac.uk
Initially used for customer service and public health survey work in the United States in the
1970s, Interactive Voice Response (IVR) technologies in more recent decades have come to …
1970s, Interactive Voice Response (IVR) technologies in more recent decades have come to …