Purpose The purpose of this study is to investigate the effect of fast-food restaurant service
quality (compound effect of food quality, physical environment quality and employee service …

Purpose Health care service is a widely researched area. Several established models and
instruments measuring health care service quality (HCSQ) are available in the published …

The purpose of this research is to investigate the relationship between library customer
loyalty and other latent constructs, namely service quality and customer satisfaction in a …

Rumah makan cepat saji telah menjadi salah satu potensi ekonomi yang berkembang
cepat. Karenanya diperlukan riset untuk menganalisis faktor penentu keputusan pembelian …

This paper investigates the relationship between Total Quality management (TQM) elements
and sustainable company performances. TQM models prescribe several important factors …

Abstract Service quality is a critical success factor of fast food restaurant. Fast food
restaurant managers need to measure and improve the service quality of their restaurant …

Purpose Facilities management (FM) professionals state that adopting FM will positively
support core service delivery and ensure customer satisfaction. Evidences of such claim are …

Purpose The purpose of this study is to explore the literature of healthcare service quality for
identifying and analyzing the healthcare service quality models and dimensions and to …

Purpose–The purpose of this paper is to explore the use of lean principles to drive
operational improvements in intermodal container facilities. Intermodal terminals have an …

Purpose This study aims to assess how the provision of facilities management (FM) services
influences customer satisfaction in hotels in secondary cities. This study focussed on …