This study aims to understand the consumption values that positively influence the adoption
of mobile payment apps (MPAs). The theory of consumption values and two more constructs …

This study aimed to verify how consumers' intention to visit restaurants during the pandemic
is affected by consumers' risk perception and different types of trust. The sample was …

In the service industry, word of mouth (WOM) has become an important indicator for
influencing customer behaviour and developing marketing strategies. The current study …

The Influence of Product Quality, Price Fairness, Brand Image, and Customer Value on Purchase
Decision of Toyota Agya Consumers: Page 1 P-ISSN: 2087-1228 E-ISSN: 2476-9053 187 …

Artificial intelligence (AI) contactless services thrived during the COVID-19 pandemic, while
their consequences remained unclear. Based on media equation theory and means-end …

Service value is a crucial dominant indicator in customer decision-making. However, there is
a lack of hospitality literature that investigates the multi-dimensional service value in …

Muslims increasingly represent an influential consumer segment in the tourism and the
fastest growing in the global travel industry. For Muslim tourists, halal food is essential …

Traditional retail practices are under stress as retailers ponder various ways of setting up a
sustainable omnichannel business model. A significant challenge in their endeavor relates …

Understanding customer experience is an essential part of service operations for sustaining
business in the sharing economy. We investigate the relationship among customer …

Purpose The purpose of this study is to investigate the robotic restaurant experience of
travellers around the world and understand the components of robotic restaurant …