Value co-destruction: a conceptual review and future research agenda
The service-dominant (SD) logic lens for understanding value co-creation and customers'
interactive roles in the service exchange has emerged as a focal theme of interest among …
interactive roles in the service exchange has emerged as a focal theme of interest among …
Value co-destruction in tourism and hospitality: a systematic literature review and future research agenda
This study systematically reviews, synthesises and integrates the extant literature on value
co-destruction in the field of tourism and hospitality. The results indicate that research in this …
co-destruction in the field of tourism and hospitality. The results indicate that research in this …
The intellectual structure of customer experience research in service scholarship: A bibliometric analysis
This study presents a framework and viewpoint on the intellectual structure and evolution of
customer experience research in the service literature. Using the Scopus database, journal …
customer experience research in the service literature. Using the Scopus database, journal …
[HTML][HTML] How can value co-creation be integrated into a customer experience evaluation?
With the arrival of the service economy, businesses across different sectors have to rely
increasingly on service design, with its focus on the viewpoints of customers and their …
increasingly on service design, with its focus on the viewpoints of customers and their …
Influence of social augmented reality app usage on customer relationships and continuance intention: The role of shared social experience
Drawing on augmented reality (AR) and social networks literatures, this study investigates
social AR's influence in building relationships among customers through a shared social …
social AR's influence in building relationships among customers through a shared social …
Mapping of Journal of Services Marketing themes: a retrospective overview using bibliometric analysis
Purpose Journal of services marketing (JSM) is a leading journal that has published cutting-
edge research in services marketing over the past 34 years. The main objective of this paper …
edge research in services marketing over the past 34 years. The main objective of this paper …
Tourist personality, value co‐creation, and emotional well‐being
This study aimed to examine value co‐creation as a predictor of customer satisfaction and
emotional well‐being using a comprehensive research model. It investigated the personal …
emotional well‐being using a comprehensive research model. It investigated the personal …
[HTML][HTML] An entrepreneurial framework for value co-creation in servitization
The importance of value co-creation in servitization is increasingly emphasized but remains
largely unexplored from the entrepreneurship theoretical perspective. This study develops …
largely unexplored from the entrepreneurship theoretical perspective. This study develops …
Service agent driven co-created caring in chat-based customer service encounters
J Heinonen, E Sthapit - Services Marketing Quarterly, 2024 - Taylor & Francis
This study explores the elements of caring and its relationship with customer-value co-
creation in the context of chat-based service encounters. For this purpose, 123 chat …
creation in the context of chat-based service encounters. For this purpose, 123 chat …
The players' perspective of value co-creation in esports service ecosystems
The esports industry still exhibits progressive growth driven by digital transformation and an
increasing followership. Such dynamic development involves manifold interactions between …
increasing followership. Such dynamic development involves manifold interactions between …