Diverse forms of environmental problems pose a serious threat to the natural environment.
Environmental sustainability is the foremost topic in the contemporary tourism and hospitality …

Purpose The purpose of this work is to survey the body of research revolving around big
data (BD) and analytics in hospitality and tourism, by detecting macro topical areas …

The digital information age has changed global tourism in profound ways. Information and
Communication Technologies (ICT) are pervasive, and they have become inextricably …

The past years have seen an unprecedented growth in the ICT economy that has
fundamentally altered business models and consumer cultures. Many of the changes this …

The study analyzes how tourism businesses satisfy customers through artificial intelligence
innovation services. Based on the socio-technical system perspective and emotions, the …

Due to the COVID-19 pandemic, the airline industry has undoubtedly suffered serious
losses. Investigation of passenger's intention to recommend an airline is urgently needed for …

Introduction Online reviews have become an important source of information for
investigating customers' consumption experiences in academic studies. In the context of …

Global natural and manmade events are exposing the fragility of the tourism industry and its
impact on the global economy. Prior to the COVID-19 pandemic, tourism contributed 10.3 …

The polarized problem of customers' emotional experiences in peer-to-peer
accommodations has been exposed and needs urgent solution. However, a research gap …

In this systematic review, Kitchenham's framework is used to explore what tasks, techniques,
and benchmarks for Sentiment Analysis have been developed for addressing topics about …