Purpose–To determine the critical success factors (CSFs) for continuous improvement
projects in the public sector. Design/methodology/approach–Theoretical paper based on a …

Leadership makes or breaks a lean transformation while mismanagement at the middle
management level is likely to impede lean sustainability in particular. Although the role of …

Purpose Industry 4.0 and Lean Production are a successful match in terms of performance
improvement. While we understand the combined potential, there is still poor understanding …

During the 1990s a growing number of firms have been encouraging continuous
improvement (CI) in all aspects of working life, and some impressive results have been …

The new name of the industrial game is continuous innovation. But what is continuous
innovation? And how can we manage and organise for it? This article addresses these …

The purpose of this paper is to review the literature and provide an overview of the history,
evolution and existing research on continuous improvement (CI). It reviews a large number …

Abstract Service innovation capability is crucial for an international hotel to acquire a
competitive advantage, which enables the hotel to respond to or exceed customer …

Because competitive pressure in the hotel industry continues to increase, hotels have to
develop service innovation (ie, exploration) and service improvement (ie, exploitation) …

The innumerable accounts of successful implementation of kaizen in Japan during more
than 40 years has led to the expectation that continuous improvement (CI) might offer …

This paper considers the growing importance of inter-company collaboration, and develops
the concept of intra-company continuous improvement through to what may be termed …