Nonprofit crowdsourcing platforms such as food recovery organizations rely on volunteers to
perform time-sensitive tasks. Thus, their success crucially depends on efficient volunteer …

Nonprofit organizations have adopted online scheduling platforms that give autonomy to
volunteers in the scheduling process. However, this strategy can create imbalances in task …

Two-sided platforms rely on their recommendation algorithms to help their visitors
successfully find a match. However, on platforms such as VolunteerMatch-which has …

Safe, healthy, and resilient food supply chains are essential to ensuring the livelihood and
well‐being of humans and societies, as well as local and global economies. However, the …

Abstract Nonprofit Organizations (NPOs) rely on volunteers to support community needs but
struggle with making strategic volunteer-to-task assignments to enable volunteer …

In collaboration with VolunteerMatch (VM)---the world's largest online platform for
connecting volunteers with nonprofits---we designed and implemented a new display …

An important operational decision for online service platforms is how much control they have
over pricing decisions. Motivated by recent regulations and increased public scrutiny on …

Volunteers are an essential labor force for nonprofit organizations (NPOs). However, since
volunteers are unpaid, NPOs have less control over their performance. In the hopes of …

Online matching markets face increasing needs to accurately learn the matching qualities
between demand and supply for effective design of matching policies. However, the growing …

This dissertation addresses the challenge of optimizing resource allocation in the non-profit
sector. Non-profit organizations have to make real-time decisions that are not only efficient …