Progress in tourism management: A review of website evaluation in tourism research
This paper reviews tourism studies published from 1996 to July 2009 that pertain to
methodological approaches to website evaluation. The paper analyzes the initial work and …
methodological approaches to website evaluation. The paper analyzes the initial work and …
A hybrid multi-criteria decision making model to evaluate hotel websites
A Akincilar, M Dagdeviren - International Journal of Hospitality Management, 2014 - Elsevier
Purpose The main purpose of the study is to develop a robust and reliable model which
evaluates the quality of hospitality websites, or more specifically, hotel websites …
evaluates the quality of hospitality websites, or more specifically, hotel websites …
E-service quality and e-retailers: Attribute-based multi-dimensional scaling
Digital retail is a technology-driven business. Customers shop with the help of cutting-edge
self-service technologies deployed by marketers to enhance customer experience and e …
self-service technologies deployed by marketers to enhance customer experience and e …
Customers' perceived website service quality and its effects on e-loyalty
Purpose This study aims to examine determinants of perceived website quality and
associations among consequences of perceived website quality. Adopting the framework of …
associations among consequences of perceived website quality. Adopting the framework of …
A novel Likert scale based on fuzzy sets theory
Q Li - Expert Systems with Applications, 2013 - Elsevier
The Likert method is commonly used as a standard psychometric scale to measure
responses. This measurement scale has a procedure that facilitates survey construction and …
responses. This measurement scale has a procedure that facilitates survey construction and …
Fuzzy VIKOR method: A case study of the hospital service evaluation in Taiwan
TH Chang - Information Sciences, 2014 - Elsevier
This study proposes a framework based on the concept of fuzzy sets theory and the VIKOR
method to provide a rational, scientific and systematic process for evaluating the hospital …
method to provide a rational, scientific and systematic process for evaluating the hospital …
An evaluation of airline service quality using the fuzzy weighted SERVQUAL method
CC Chou, LJ Liu, SF Huang, JM Yih, TC Han - Applied Soft Computing, 2011 - Elsevier
The airline service quality is an important issue in the international air travel transportation
industry. Although a number of studies focus on the subject of airline service quality …
industry. Although a number of studies focus on the subject of airline service quality …
A new fuzzy dempster MCDM method and its application in supplier selection
Y Deng, FTS Chan - Expert Systems with Applications, 2011 - Elsevier
Supplier selection is a multi-criterion decision making problem under uncertain
environments. Hence, it is reasonable to hand the problem in fuzzy sets theory (FST) and …
environments. Hence, it is reasonable to hand the problem in fuzzy sets theory (FST) and …
Structural effects of cognitive and affective reponses to web advertisements, website and brand attitudes, and purchase intentions: The case of casual-dining …
J Hwang, YS Yoon, NH Park - International Journal of Hospitality …, 2011 - Elsevier
This study investigates the structural relationships among responses to website
advertisements, website attitudes, brand attitudes, and purchase intentions in the case of …
advertisements, website attitudes, brand attitudes, and purchase intentions in the case of …
Multi-criteria decision making methods: Application in the aviation industry
S Dožić - Journal of Air Transport Management, 2019 - Elsevier
Bearing in mind that making decisions in the aviation industry is usually related to the huge
investment, it is evident that a small saving of a few percent is not negligible. Decisions …
investment, it is evident that a small saving of a few percent is not negligible. Decisions …