Omni-channel retailing is a popular strategy in a new retailing era when digitalization, social
media, big data and other emerging technologies (eg, Artificial Intelligence (AI), virtual reality …

Given the noticeable and quick progress of digitalization it is well accepted that digital
practices are changing business landscapes. However, while this concept is being labelled …

Services are changing at an impressive pace boosted by the technological advances felt in
Robotics, Big Data, and Artificial Intelligence (AI) that have uncovered new research …

Industry 4.0 and digital technologies might significantly impact resource optimization in a
smart circular economy. However, adopting digital technologies is not easy due to barriers …

El presente estudio tiene como objetivo describir una propuesta metodológica que muestre
los procedimientos tecno-operativos a seguir en la investigación cualitativa-naturalista en …

Online service failure: antecedents, moderators and consequences | Emerald Insight Books
and journals Case studies Expert Briefings Open Access Publish with us Advanced search …

The service sector is changing drastically due the use of robotics and other technologies,
such as Artificial Intelligence (AI), Internet of things (IoT), Big Data and Biometrics …

The advent of machines power-driven by Artificial Intelligence (AI) have strongly influenced
the world in the 21 st century. The future of AI is promising and is offering a wide range of …

Purpose A new business model online to offline (O2O) has emerged in recent years. Similar
to many new models at an early stage, O2O has inconsistent definitions which not only …

Omni-channel strategy can be a powerful mechanism through which successful
implementing organisations achieve higher levels of resilience to better survive disruptions …