Purpose The purpose of this paper is to enrich the existing literature by determining the
underlying structure (latent factors) of total quality management (TQM) practices and their …

The aim of this paper is to find the key practices of TQM, which are directly associated and
implementable into hospitality sector by reviewing the literature of both service and …

The objective of this study is to investigate the relationship between total quality
management (TQM) elements and its multi-dimensions" Top Management Commitment …

The widespread use of TQM has impacted the hotel industry worldwide and increasingly
identified as the key issue in differentiating service products and building competitive …

Total quality management (TQM) practices are one of the remarkable management
initiatives adopted by the hotel industry to conserve the environment and ameliorate the …

This study aims to examine service quality in the hospitality industry in Jordan aiming to
determine whether accommodators are satisfied with the services of hotels. The research …

With the market competition, hotel industries focus on the quality requirements of customers
and the market. To build total quality management (TQM) in the hotel industry value chain …

Mutu merupakan ukuran yang dibuat oleh konsumen atas jasa dilihat dari segala dimensi,
untuk memenuhi tuntutan kebutuhan, keamanan, kenyamanan serta kemudahan …

The primary purpose of this study is to investigate the influence of total quality management
(TQM) on the hospitality industry as well as to examine the implementation of the concept of …

The rise of competition has inclined various small-scale businesses to incorporate a robust
strategy in order to increase profitability. Therefore, in the contemporary enterprise sector …