Publications on Total Quality Management (TQM) over the last three decades are numerous;
however, systematic quantitative reviews are scarce. The aim of this paper is to provide …

Purpose The purpose of this study is to identify the drivers of loyalty model in the coffee shop
industry in Indonesia based on service quality, store atmosphere and price fairness …

While the strategic use of social media (SM) for enhancing firm performance has attracted
much attention, little is known about it through the lens of business-to-business (B2B) small …

Purpose The purpose of this study is two-fold. First is to explore the role of some customer
personality traits in explaining customer satisfaction in mobile services. Second is to explore …

A cross-sectional and quantitative study design, with the aim of explaining the relationship
between relationship marketing and customer loyalty, and the mediating role of word of …

Government support for enterprises can be provided in different forms, such as subsidies,
tax incentives, or direct public investment. Government support can also be given to develop …

Purpose In the current dynamic and competitive environment in which retail companies
operate, store equity is a differentiating factor. In view of the scarce research found regarding …

One of the marketing strategies at Islamic banks is by building a company's brand image
and customer trust to gain customer loyalty. The focus of this research is to show the …

Does sustainability drive to create store equity? A proposal through image, quality and loyalty |
Emerald Insight Books and journals Case studies Expert Briefings Open Access Publish with …

The banking industry has been forced to restructure its processes to get adapted to a more
technological environment as a consequence of the changes experienced in the market …