Purpose This study aims to systematically examine gender specific behavioral differences
and similarities in online shopping consumers, underlying theories for such differences and …

Business' ethics have changed the landscape of commerce around the world lately.
Legitimacy, robustness, and morality are among the most important factors that build …

Purpose This study aims to investigate the influencers' credibility dimensions (ie
attractiveness, trustworthiness, expertise) on purchase intention (PI) through the mediating …

Voice shopping is becoming increasingly popular among consumers due to the ubiquitous
presence of artificial intelligence (AI)-based voice assistants in our daily lives. This study …

Smart shopping malls integrate a range of smart technologies such as artificial intelligence,
virtual reality and augmented reality. However, there is a lack of research on the …

This paper reports the focus group results administered with top executives of the Brazilian
retailers regarding their omnichannel strategies. This study aimed at analyzing the process …

Omnichannel retailing has revolutionized the way retailers create strategies for engaging
customers in making purchase decisions. Phygital is a new-age transformative form of …

Unlocking the power of information technologies has become a core driver of business
transformation and growth, particularly Internet-enabled technologies. It is a recognizable …

Purpose This study examines the effect of multidimensional constructs on citizen loyalty to e-
government services. More specifically, it examines the effects of service quality, trust and …

Grounded on the stimulus–organism–response framework, this study investigated the
mechanism by which channel integration and logistics service influence satisfaction and …