Driven by the advancements in artificial intelligence (AI) and its related technologies, the
application of intelligent automation in travel and tourism is expected to increase in the …

Extensive research has been conducted on e-tourism spanning a wide range of concepts,
challenges and concerns discussed in tourism recommender systems (TRS). Smart tourism …

ABSTRACT Understanding how Artificial Intelligence (AI) impacts organizational functions
supports stakeholders to prepare accordingly and profit from these developments. Adopting …

Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …

The evolution of organizational processes and performance over the past decade has been
largely enabled by cutting-edge technologies such as data analytics, artificial intelligence …

Purpose Voice assistants (VAs) empower human–computer interactions by recognising
human speech and implementing commands pronounced by users. This paper aims to …

The rapid advancement of smart tourism technology brings new opportunities for tourism
development. More travel destinations are relying on smart technology to attract more …

Humanoid robots should play an increasing role in hospitality and tourism services.
Anthropomorphic–human like–characteristics seem critical component to consumers …

Smart tourism is a new buzzword applied to describe the increasing reliance of tourism
destinations, their industries and their tourists on emerging forms of ICT that allow for …

The impact of information and communication technologies (ICTs) on tourism and their
foreseeable future evolution seem to be shaping a new scenario for destination …