This paper presents the AIPD approach to the evaluation of commercial Web sites within or
across borders. The author explains how benchmarking techniques can be used to compare …

This paper aims to investigate the barriers for adopting mobile banking services. From a
methodological perspective, this paper seeks to build on two widely used models for …

Electronic or online banking is the newest delivery channel to be offered by the retail banks
in many developed countries and there is wide agreement that this channel will have a …

With channels of distribution changing rapidly and multi‐channeling becoming increasingly
widespread, studies of consumers will need to focus not just on understanding product …

This study has three mam objectives: to investigate determinants that contribute towards the
profitability of Islamic banks; to examine the profitability of these banks in monopolistic and …

The following list may be of interest to candidates taking courses and examinations in the
ISEB BSD qualifications. Note that some of the books listed here may be currently out of …

Examines the case of the consumer adoption of Internet financial services, which may be
viewed as an innovation in service delivery. The qualitative study employed Rogers' model …

The use of technology to enable or facilitate the delivery of services has the potential to
benefit customers and service providers alike. Correspondingly, however, the purposes to …

Bank customers are divided into an Internet banking segment and a branch banking
segment and it is argued the former is growing and the latter is declining. This development …

This study compares the reasons why small and large companies are adopting electronic
commerce (e-commerce) and compares the benefits realized from the adoption of e …