The influence of e-banking service quality on customer loyalty: A moderated mediation approach
A Shankar, C Jebarajakirthy - International Journal of Bank Marketing, 2019 - emerald.com
Purpose Providing high-quality e-banking services is considered a basic strategy for
attracting and retaining customers with electronic-banking platforms. The purpose of this …
attracting and retaining customers with electronic-banking platforms. The purpose of this …
A study on the impact of e-banking service quality on customer satisfaction
SVA Das, N Ravi - Asian Journal of Economics, Finance and …, 2021 - journaleconomics.org
Indian banks are strategically using advancements in E-Banking services for retaining and
attracting customers, and are therefore making large investments in implementing the latest …
attracting customers, and are therefore making large investments in implementing the latest …
Measuring the quality, value and impact of academic libraries: the role of external standards
J Broady‐Preston, A Lobo - Performance Measurement and Metrics, 2011 - emerald.com
Purpose–The purpose of this paper is to explore the role and relevance of external
standards in demonstrating the value and impact of academic library services to their …
standards in demonstrating the value and impact of academic library services to their …
Sports leadership theories for improving retail service quality on customer value
DH SEONG - Journal of Distribution Science, 2021 - koreascience.kr
Purpose: The sports leadership theories are crucial in ensuring the success of corporations.
This study shall discuss the various leadership theories employed in the sports industry and …
This study shall discuss the various leadership theories employed in the sports industry and …
An empirical study on creating software product value in India–an analytic hierarchy process approach
TJ Latha, L Suganthi - International Journal of Business …, 2015 - inderscienceonline.com
India is growing strongly in the software industry and has a dynamic global market in
software development. In today's competitive market it is necessary for the software …
software development. In today's competitive market it is necessary for the software …
Exploring the perceived value-behavioural intention link: An Islamic banking perspective
M Roberts-Lombard, A Variava, I Baig… - Journal of Economic …, 2024 - jefjournal.org.za
Orientation: Knowledge of the commitment behaviour (affective and calculative) of Islamic
banking customers is central to an in-depth understanding of the perceived value …
banking customers is central to an in-depth understanding of the perceived value …
Exploring the Impact of Internet Banking Service Efficiency on Customer Loyalty: The Mediating Role of Customer Satisfaction and the Moderating Effect of Customer …
HA Ali, G Muhammad, SA Ali, S Aziz… - International Journal of …, 2023 - ijbea.com
Technological advancements have led to a revolutionary shift worldwide, making the
internet widely popular. However, the number of internet users in Pakistan remains relatively …
internet widely popular. However, the number of internet users in Pakistan remains relatively …
Service quality in retail market: effect on attitude, satisfaction and loyalty to the store brands
S Tebourbi, R Khemakhem - International Journal of …, 2017 - inderscienceonline.com
This research examines the mediator effects of the general attitude to SB, satisfaction to SB
on the relationship between service quality in retailing and loyalty to SB by proposing and …
on the relationship between service quality in retailing and loyalty to SB by proposing and …
ANTECEDENTS OF INITIAL TRUST AND CONSEQUENCES IN USING E-BANKING
GGN Nahumury, LA Pratomo… - … of Business and …, 2022 - ojsicobuss.stiesia.ac.id
This study aimed to examine the antecedents and consequences of Initial Trust in using e-
banking. It used 258 respondents selected by purposive sampling, while tests were …
banking. It used 258 respondents selected by purposive sampling, while tests were …
[图书][B] Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala: A Comparative Study
L Antoney, PJ Vazhacharickal - books.google.com
Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of
customer satisfaction based on the service quality is to be done independently and …
customer satisfaction based on the service quality is to be done independently and …