Purpose The objective of this study is to provide a systematic review of the literature on
artificial intelligence (AI) in customer-facing financial services, providing an overview of …

Both academic and nonacademic literature is evolving following the oscillating development
of artificial intelligence (AI) and computing power's evolution in their application to finance …

Purpose This study investigates the level of artificial intelligence (AI) awareness among
library leaders, practitioners and scientists of Indonesian academic libraries to elucidate the …

The current banking industry is heavily dependent on technological artifacts supported by
intelligent systems for performance on operational and marketing parameters. However, the …

Chatbots are virtual conversation agents that offer innovative features to connect with
customers and thus offer a promising avenue to engage customers. Currently many private …

Banking fraud prevention and risk management are paramount in the modern financial
landscape, and the integration of Artificial Intelligence (AI) offers a promising avenue for …

This report examines Artificial Intelligence (AI) in the financial sector, outlining its potential to
revolutionise the industry and identify its challenges. It underscores the criticality of a well …

This study investigated the knowledge and perception of artificial intelligence among library
and information science professionals in Zambia by surveying 245 randomly selected …

This study explores the interlink between AI capabilities and circular business models
(CBMs) through a literature review. Extant literature reveals that AI can act as efficiency …

Purpose The purpose of this study is to examine the acceptance of artificial intelligence
devices (AIDs) by customers in banking service encounters using the Artificially Intelligent …