Public procurement has struggled to fulfill its mission to create public value due to a narrow
interpretation of value emphasizing the costs of procured goods and services. A holistic view …

Purpose–The paper aims to identify what productivity means in the public sector, how it is
measured and how it should be measured and improved, according to municipal authorities …

Purpose–Over the last decade, some Mexican public organisations have begun to enter into
a dynamic in which issues such as service quality, ongoing improvement, and internal and …

Raising the competition of the modern world exposes service organizations such as banks
to seek the options which either increasing the productivity and efficiency or reducing the …

A key contribution to the performance measurement literature was the introduction of the
balanced scorecard (BSC) in 1992. However, despite its appealing rationale in capturing …

Purpose The purpose of this paper is to explore the role of performance measurement
systems as technologies of government in the operationalisation of smart city programmes. It …

Purpose–The purpose of this paper is to identify the past and present practices, and the
future roles of performance measurement in the Thai public sector. It is part of a …

Purpose This study analysed international publications related to the performance
evaluation (PE) theme to compare the public and private sectors with a focus on the metrics …

Purpose–This paper aims to examine, the specific literature related to performance
measurement in the service sector. In the process, it also aims to classify and examine …

India is becoming one of the fastest-growing economies in the world, and to sustain this
momentum, organizations need to perform effectively. The most important factor contributing …