Although the dynamic capabilities perspective has become one of the most frequently used
theoretical lenses in management research, critics have repeatedly voiced their frustration …

Legitimacy has emerged as a pivotal but often confusing construct in management theory.
Defined as a “generalized perception or assumption that the actions of an entity are …

Social innovations are urgently needed as we confront complex social problems. As these
social problems feature substantial interdependencies among multiple systems and actors …

While service design has been highlighted as a promising approach for driving innovation,
there are often struggles in realizing lasting change in practice. The issues with long-term …

The circular economy (CE) presents an alternative perspective to the linear take-make-use-
dispose model prevalent in industrial value chains. CE envisions economies operating like …

We take a process perspective to review the literature on corporate responses to social
activism and argue that theoretical advances have not kept pace with the extensive and …

This research commentary introduces historical consciousness to studying organizational
change. Most theories of organizational change contain within them implicit assumptions …

The transformative potential of service design rests on its ability to enable people to
intentionally shape institutionalized social structures. To avoid simply reproducing social …

This chapter discusses the assumption that inexorable rationalization and disenchantment is
the only narrative of modernity. Although the empirical evidence of disenchanting rationality …

Purpose The purpose of this paper is to analyze how service design practices reshape
mental models to enable innovation. Mental models are actors' assumptions and beliefs that …