The implementation of big data-based analysis, conducting forecasts, and increasing
service capabilities in smart government affairs can effectively enhance the efficiency of …

Public service producers are heavily investing in the development and implementation of
more efficient new digital channels to engage users in citizen sourcing efforts, such as the …

Given the increase in technology-based services in the public sector, such as the use of web-
based or mobile applications, understanding the levels of customer satisfaction with …

Background There is an increasing trend for governments to offer innovative city services to
citizens, as well as to communicate with them interactively and dynamically, through one …

Purpose By increasing the digitalization of commercial services citizens' expect more from
public services. First of all, this study will strive to identify which problems citizens encounter …

Kanal layanan pajak saat ini, dirancang agar wajib pajak mengakses layanan online.
Namun layanan online tidak selalu menjadi pilihan wajib pajak. Penelitian ini bertujuan …

This paper's objective is to foster literacy on the importance of using technology in public
sector activities to realise transparency, speed of service, efficiency, and effectiveness. The …

Digital transformation like m-government and social media (SM) plays an ornamental role in
boosting government services and supports smart city mission. However, the public's …

In the modern era of digital sophistication, effective public administration warrants a citizen-
centric approach that not only anticipates the needs of public service users but also …

오늘날의 디지털 심화 환경에서 행정은 공공서비스 이용자의 필요를 예측하고 행태를
이해하며, 때로는 선제적으로 공공서비스를 제공하는 시민 중심적 시각을 필요로 한다. 본 …