Mapping the electronic word-of-mouth (eWOM) research: A systematic review and bibliometric analysis

N Donthu, S Kumar, N Pandey, N Pandey… - Journal of Business …, 2021 - Elsevier
In this study, we use bibliometric analysis and systematic review to analyze electronic word-
of-mouth (eWOM) research. Our findings show that the research has grown a lot in terms of …

The role of self-determination theory in marketing science: An integrative review and agenda for research

FG Gilal, J Zhang, J Paul, NG Gilal - European Management Journal, 2019 - Elsevier
The marketing literature is replete with the repeated use of traditional theories of behaviour,
such as 'the consumer decision model,'the 'theory of buyer behaviour,'the 'theory of …

[HTML][HTML] CB-SEM vs PLS-SEM methods for research in social sciences and technology forecasting

G Dash, J Paul - Technological Forecasting and Social Change, 2021 - Elsevier
This study compares the two widely used methods of Structural Equation Modeling (SEM):
Covariance based Structural Equation Modeling (CB-SEM) and Partial Least Squares based …

Impacts of influencer attributes on purchase intentions in social media influencer marketing: Mediating roles of characterizations

H Masuda, SH Han, J Lee - Technological Forecasting and Social Change, 2022 - Elsevier
Social media influencer marketing has recently received significant attention. Many studies
have explored the parasocial relationship (PSR) formation between influencers and …

Social media content aesthetic quality and customer engagement: The mediating role of entertainment and impacts on brand love and loyalty

S Bazi, R Filieri, M Gorton - Journal of Business Research, 2023 - Elsevier
Customer engagement is a key metric for gauging brands' social media success. Luxury
fashion brands increasingly use social media to connect with customers. This paper tests a …

Human baristas and robot baristas: How does brand experience affect brand satisfaction, brand attitude, brand attachment, and brand loyalty?

J Hwang, JYJ Choe, HM Kim, JJ Kim - International Journal of Hospitality …, 2021 - Elsevier
This study investigates the antecedents and consequences of brand satisfaction with the
moderating role of type of barista. For this, data were collected from customers who used a …

Marketing-to-Millennials: Marketing 4.0, customer satisfaction and purchase intention

G Dash, K Kiefer, J Paul - Journal of business research, 2021 - Elsevier
This study explores the evolution of Marketing 4.0 and empirically examines its impact on
customer satisfaction and purchase intention. Marketing 4.0, an upgrade to the previous …

Emotions in service research: evolutionary analysis and empirical review: 服务情绪研究: 进化分析与实证综述

HE Arici, MA Köseoglu… - The Service Industries …, 2022 - Taylor & Francis
Full article: Emotions in service research: evolutionary analysis and empirical review Skip to Main
Content Taylor and Francis Online homepage Taylor and Francis Online homepage Log in …

[HTML][HTML] What drives brand love for natural products? The moderating role of household size

S Kumar, A Dhir, S Talwar, D Chakraborty… - Journal of Retailing and …, 2021 - Elsevier
Natural products, including food, cosmetics, and other fast-moving consumer goods, are
becoming increasingly popular, and their health-related benefits are widely recognized …

The impact of social media marketing activities on brand equity in the banking sector in Bangladesh: the mediating role of brand love and brand trust

M Hafez - International Journal of Bank Marketing, 2021 - emerald.com
Purpose This research aims to explore the impact of social media marketing (SMM) activities
on brand equity (BE) in the banking sector in Bangladesh. Moreover, brand love and brand …