The objective of this research was to examine airline passengers' service recovery
assessments. In addition, the impact of loyalty was examined with relation to postrecovery …

There is a growing interest in the passenger experience at the airport. Particularly, the
relevance of passenger satisfaction has been emphasized. However, although different …

La lealtad del cliente es uno de los mayores desafíos para la industria de las aerolíneas.
Por eso, los profesionales de marketing están buscando información sobre cómo …

To provide Muslim-friendly tourism and attract Muslim tourists, destination marketers must
not only consider the generic attributes commonly available at the destination, they must …

This research proposes a Robust Customer Satisfaction Index for air domestic journeys
(RCSI), which could be less sensitive to outlier data than index scores based on the …

With the increase in airport alternatives and airport service variation, passengers' perception
of the airport experience has changed. By working with consumer experience through …

The aviation industry has grown rapidly worldwide and is struggling against intense
competition. Especially in Thailand, the compound annual growth rate of passengers …

In the context of Muslim-friendly tourism, marketers have to pay attention to the needs of their
main target, Muslim tourists. This study aimed to examine the influence of destination …

Air travelers' satisfaction with current airline options may have different effects on their
decisions. We analyzed air passengers' demands for international round-trip flights using an …

SERVQUAL model was used to assess passengers' satisfaction and service quality in the
domestic terminal of Murtala Muhammed Airport (MMA2), Lagos, Nigeria. This airport is the …