The purpose of this study is to analyze the impact of online service quality of e-commerce
websites on customer satisfaction and purchase intention. The study identifies the …

Abstract Self Service Technology (SST) is a required feature in retail banking industry. The
interface facilitates communication between human and machine is important in our daily …

The study aimed to study impact of Electronic Service Quality on Customers Satisfaction of
Islamic Banks in Jordan. The Electronic Service Quality represented by (Reliability, Ease of …

Highlights•We design a home delivery service for specialty foods ordered by online
shoppers.•The significant concerns of the voice of the customer are presented.•Suggestions …

Perceived service quality and satisfaction of self-service technology: The case of automated
teller machines | Emerald Insight Books and journals Case studies Expert Briefings Open …

The globalization of economic activity and the emergence of the Internet have led to the
appearance of a new model of business-to-business (B2B) known as the electronic B2B …

This study set out to examine the effect of Internet service quality on consumers' purchasing
behavior by focusing on the mediating role of consumers' satisfaction, attitude, and online …

Purpose–The aim of this paper is to identify the dimensions of Automated Teller Machine
(ATM) service quality and to evaluate customers' perceptions of the relative importance of …

The purpose of this study is to explore quality dimensions in the service that B2B e-
marketplaces provide to their users in the construction sector. The study identified four key …

This study examines the impact of automated teller machine (ATM) service quality on
customer satisfaction and its effect on customer loyalty. The data were collected from 360 …