The main objective of this paper is to contribute to the existing research by studying the
models having linkages between service quality, customer satisfaction and customer loyalty …

Purpose Foreign and local banks in Malaysia are competing in terms of skilled staff,
innovative products and services, rendering quality services and customer satisfaction. The …

The tourism sector is undergoing change with the growth of Information Communication
Technology (ICT). These changes mainly affect the methods through which the tourism …

Researchers have observed that service quality impacts customer satisfaction and customer
loyalty. To know the perception of customers towards service delivery, SERVQUAL model …

This paper analysed the gap between expectation and perception of customers about e-
banking services for each service quality dimensions in selected public and private sector …

Abstract Service quality remains a focal issue in banking industry as banking institutions are
providing heterogeneous products, including Islamic banks. Particularly when the …

The main purpose behind of this study is to find out the major factors that have impact in
customer satisfaction and customer loyalty in case of commercial banks of Nepal. The thesis …

The present study is an experiment in Indian banking industry with one aspect each of
prosocial service behaviour (PSB) and organizational effectiveness, ie, role-prescribed …

This thesis explores the critical interplay between service quality and customer satisfaction
within the banking sector, with a particular focus on public and private sector banks …

هدفت الدراسة الحالية إلى التعرف على أثر متطلبات الإدارة الإلكترونية في تحسين جودة الخدمة
الأكاديمية في جامعة الاقصى بفلسطين، تم الاعتماد على المنهج الوصفي التحليلي لإجراء الدراسة …‎