The public sector is far more dynamic and innovative than its reputation. Take, for instance,
the spectacular changes in health care, employment policy and environmental protection …

This text describes experiences of four on-line discussion forums that are used in a Swedish
local government context. More precisely, these experiences come from a special kind of …

The need for increased user participation and involvement in the process of designing and
developing public e-Services has been emphasized in recent years. User involvement is …

Abstract The discipline Information Systems is about the use of information technology and,
consequently, when that use changes so does the discipline. Radical changes in use bring …

This text describes experiences of four on-line discussion forums that are used in a Swedish
local government context. The main issue is how aspects such as the implementation of the …

This thesis explores the role of consensing, a process of cognitive consensus-building
through the mechanisms of sensing and synthesizing, in digital transformation strategy …

Implementation of a contact centre (CC) in a Swedish municipality was analysed and
discussed. Interviews were made with 16 respondents in different organizational units and …

A case study of the implementation of a contact centre (CC) in a Swedish municipality was
described and discussed. The implementation was an example of a local eGovernment …

Äldreomsorgen står inför många utmaningar. Äldres andel av den svenska befolkningen har
ökat tillsammans med mer sjukvårdsinriktade insatser (Svenska kommunförbundet 2001) …

Resumé Studien är gjord för att öppna upp för användarmedverkan i designprocessen inom
spelutveckling i försök att minska det antal avbrutna projekt som föreligger idag …