US10516706B2 - Systems and methods for providing automated progress updates in a
contact center - Google Patents US10516706B2 - Systems and methods for providing …

Embodiments of the disclosure provide a method of processing messages received in an
asynchronous communication system. In some embodiments, the method includes …

Embodiments of the disclosure provide a method of processing messages received in an
asynchronous communication system. In some embodiments, the method includes …

Embodiments of the disclosure provide a method of processing messages received in an
asynchronous communication system. In some embodiments, the method includes receiving …

Aspects of the present disclosure include monitoring a contact's communication device while
a communication session is in a hold state to determine a sentiment of the contact. Natural …

A method for conducting a communication session between a personal electronic device
and a system operated by a call center agent, including establishing a communication …

Providing automated progress updates in a contact center including detecting an activity by
a resource of the contact center related to a customer interaction occurring via a customer …

(57) ABSTRACT A method of determining a conversion rate of a targeted message
associated with a point of interest (POI) includes determining a plurality of users using …

Techniques for behavioral pairing in a task assignment system are disclosed. In one
particular embodiment, the techniques may be realized as a method for behavioral pairing in …

A communication session (eg, voice or video) is established between a first party and a
second party. The communication session is placed on hold or mute by the second party …