Informational or emotional? Exploring the relative effects of chatbots' self-recovery strategies on consumer satisfaction
C Zhou, Q Chang - Journal of Retailing and Consumer Services, 2024 - Elsevier
The rapid development of artificial intelligence technology has enabled chatbots to perform
human-like service work. Chatbots commonly fail in service due to their limitations. However …
human-like service work. Chatbots commonly fail in service due to their limitations. However …
Chatbots, virtual-try-on (VTO), e-WOM: modeling the determinants of attitude'and continued intention with PEEIM as moderator in online shopping
U Tandon - Global Knowledge, Memory and Communication, 2023 - emerald.com
Purpose The purpose of this study is to develop an empirical model by understanding the
relative significance of interactive technological forces, such as chatbots, virtual try-on …
relative significance of interactive technological forces, such as chatbots, virtual try-on …
Interference Timing of GenAI Sales Agents in Virtual Reality
T Weiss, AE Eilks, J Pfeiffer - 2024 - researchsquare.com
This study investigates how interference timing of artificial sales agents influences user
experience in embodied virtual commerce environments. Specifically, we examine how …
experience in embodied virtual commerce environments. Specifically, we examine how …
Vertrauen in automatisierte Kundendialoge
AV Rozumowski, MK Peter - Kundendialog-Management: Wertstiftende …, 2024 - Springer
Vertrauen ist ein wichtiger Aspekt in Kundenbeziehungen. Haben Kundinnen und Kunden
kein Vertrauen in eine Unternehmung, eine Marke oder ein Produkt, werden sie sich für eine …
kein Vertrauen in eine Unternehmung, eine Marke oder ein Produkt, werden sie sich für eine …