This article presents a state-of-the-art systematic review of the evolution and structure of
empirical research on customer experience in hospitality and/or tourism settings based on …

In a highly competitive landscape, adopting an omnichannel approach might lead to a
market advantage in terms of acquiring and retaining customers, as well as a means to …

Though customer engagement (CE) and customer experience (CX) are recognized as key
research priorities, empirically derived insight into their association with tourism customers' …

Although omnichannel retailing has received considerable attention from scholars and
practitioners in recent years, its impacts on customer experience and relationship outcomes …

With the growing popularity of mobile devices (m-devices) and technological advancement
in wireless networks, a new form of shopping channel has emerged in the tourism industry …

Drawing on the theory of sociology of trust and risk, this study proposes and empirically tests
a conceptual model of tourists' new destination visit intentions. The model links tourists' …

The tourism sector increasingly relies on technology to acquire new clients in a world
overflowing with information. So, the main question that needs to be answered is: What …

This study aims to examine the relationships among the dimensions of technology
attachment, the dimensions of experiential relationship quality, experiential risk and …

This article seeks to examine the impact of the customer experience (concept of THINK,
FEEL, SENSE, ACT and RELATE developed by Schmitt in 1999) on relationship quality with …

Purpose Capsule hotels are a revolutionary Japanese concept of lodging that dates back
over four decades. On the other hand, capsule hotels are a relatively new concept for most …