Purpose The ongoing pandemic caused by the coronavirus disease 2019 (COVID-19) virus
has severely influenced lives and livelihoods. As service organizations either face …

With savings rates at record lows and inadequate long-term financial planning for retirement,
financial well-being has become an important topic for individuals and households as well …

With growing investment into the metaverse or metaverses, the required hardware and
software is becoming more powerful and cheaper, and tech firms' expectations for this …

Purpose Coronavirus disease 2019 (COVID-19) has created a challenging, yet
opportunistic, environment in which to conduct transformative service research (TSR) and …

Purpose This research employs a transformative service lens to examine the role of the
supply chain ecosystem in ensuring the health and safety of employees and customers as a …

This article utilizes input from service scholars, practitioners, reviews of published literature,
and influential policy documents to identify service research priorities that push the …

Creating the conditions that foster student engagement, success and retention remains a
perennial issue within the higher education sector. Traditionally satisfaction has been …

To mainstream sustainability, we need to understand the value gained from sustainability by
users. We apply a user-centred design methodology to develop an agile, iterative …

Technology is rapidly changing the nature of service, customers' service frontline
experiences, and customers' relationships with service providers. Based on the prediction …

Purpose This article explores the impact of crises, such as the coronavirus pandemic, on
service industries, service customers, and the service research community. It contextualizes …