Artificial intelligence (AI) conversational agents (CA) or chatbots represent one of the
technologies that can provide automated customer service for companies, a trend …

In this review, utilizing the PRISMA methodology, a comprehensive analysis of the use of
Generative Artificial Intelligence (GAI) across diverse professional sectors is presented …

This study of anthropomorphic response to artificial intelligence begins with an extensive
review of the literature and an identification of conceptual distinctions between …

The existing literature suggests that chatbots tend to provide automated and generic
responses that may not fully address complex customer inquiries, particularly when …

Over the last decade, there has been great research interest in the application of artificial
intelligence (AI) in various fields, such as medicine, finance, and law. Recently, there has …

The increasing ubiquity of Artificial Intelligence (AI) chatbots across a variety of sectors has
sparked a burgeoning interest in deciphering the determinants that govern their adoption …

This review analyzed the trends in conversational AI tools in ELT from January 2013 to
November 2023. The study examined 32 papers, focusing on publication trends, tool types …

The purpose of this study was to determine university students' experiences with the use of
ChatGPT in online courses. The sample consisted of 84 associate degree students from a …

Chatbots have arrived in higher education, and professors are trying to make the most of
them. Typically, chatbots are used to help students learn academic subjects. In times of …

Abstract The Bot Usability Scale (BUS) is a standardised tool to assess and compare the
satisfaction of users after interacting with chatbots to support the development of usable …